House of Bansilal respects the privacy of customers, website visitors and business contacts.
This Privacy Policy explains how information submitted to us through our website, forms, email, WhatsApp and other business communications may be collected, used and protected.
1. Information We May Collect
Depending on how you interact with us, we may collect:
Your name
Email address
Telephone or WhatsApp number
Company or brand name
Billing and shipping address
Country
Order and enquiry information
Personalisation requirements
Logos, artwork, photographs or design files voluntarily supplied for custom manufacturing
Payment and transaction references
Technical website information such as browser type, device information and IP address where collected by our website systems or service providers
2. How We Use Information
Information may be used to:
Respond to enquiries
Prepare quotations and invoices
Develop and manufacture custom orders
Communicate regarding design approvals and production
Process and fulfil orders
Arrange delivery
Provide customer service
Maintain business and accounting records
Improve our website and services
Meet applicable legal or regulatory requirements
Send marketing communication where permitted and where appropriate
3. Custom Design Material
Customers may provide names, logos, photographs, artwork, monograms or other material for personalised textile manufacturing.
Such material will be used for purposes reasonably connected with designing, manufacturing and fulfilling the customer's order.
Customers submitting third-party images, logos or artwork are responsible for having the appropriate authority or rights to use that material.
4. Payment Information
Payments may be processed through banks or third-party payment service providers.
House of Bansilal does not intend to store complete payment-card information on its own website servers.
5. Cookies & Website Analytics
Our website may use cookies or similar technologies necessary for website functionality, analytics and performance.
Users may control certain cookies through their browser settings and, where provided, website cookie preferences.
6. Service Providers
Information may be shared with trusted service providers where reasonably necessary to conduct our business, including:
Payment providers
Courier and logistics companies
Website hosting providers
Technology providers
Professional advisers
Such sharing will be limited to purposes connected with the service being provided.
7. International Orders
Where a customer places an international order, information necessary for shipping, customs processing or payment may be transferred to service providers located in other countries.
8. Data Retention
Personal information is retained for as long as reasonably necessary for order fulfilment, customer service, accounting, legal, regulatory and legitimate business purposes.
9. Data Security
We take reasonable organisational and technical measures to protect personal information under our control.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Choices
You may contact us to request correction of inaccurate contact information or to ask questions regarding the personal information we hold about you, subject to applicable law and legitimate record-retention requirements.
You may unsubscribe from promotional emails through an unsubscribe facility where provided or by contacting us.
11. Third-Party Websites
Our website may contain links to external websites.
House of Bansilal is not responsible for the privacy practices or content of independently operated third-party websites.
12. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
The version published on this website will represent the current policy.
13. Contact
For privacy-related enquiries, contact:
House of Bansilal
Email: houseofbansilal@gmail.com